Salon Etiquette 101: Set Client Expectations for a Smooth Experience

Running a successful salon, spa, or barbershop is more than just delivering top-notch services—it’s about keeping everything running smoothly. Clear boundaries and salon rules create a respectful, efficient environment where both you and your clients can thrive. Here’s your guide to creating must-have salon guidelines for a smooth, stress-free experience:

:bulb: Respect Appointment Times

Time is money! Encourage clients to show up on time, or even a bit early. StyleSeat’s automated reminders can keep everyone on schedule. How do you handle clients who are always late?

:stop_sign: Cancellation Policy

Last-minute cancellations? They can hurt. Setting a clear policy (24-48 hours notice) and sticking to it protects your schedule.

:no_entry_sign: No-Show Policy

No-shows = lost revenue. Consider requiring deposits during booking with StyleSeat to protect your time and ensure clients commit.

:clipboard: Client Preparation

Help appointments go smoothly by giving clients clear prep instructions (like arriving with clean hair or avoiding lotions before waxing). How do you remind clients to prep for their services?

Catch the rest of our tips on our blog! What other salon rules help you and your clients thrive? Let’s share ideas below!

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