Join us for an exclusive AMA with our Customer Success Team Lead, Patty, to get an insight into how the high-value professionals in our community elevate their business!
This week, we’re featuring another member of our StyleSeat team, Patty (@pfernandez), who is ready to answer all of your questions!
Patty has been part of StyleSeat’s Customer Success Team for nearly 5 years. In her time with us, she’s had the opportunity to work with many amazing professionals in our community, with a focus on high-value and established Pros.
The Customer Success Team specializes in helping Professionals utilize their StyleSeat accounts to manage and elevate their businesses. They provide guidance to help achieve marketing, revenue, and business goals by customizing your StyleSeat experience to align with your specific business needs. In her role as a Team Lead, Patty oversees this process and the team of Customer Success Managers who make it happen on a daily basis.
In her free time, Patty loves cozying up to a good crime show or attending a yoga class in her neighborhood!
Patty is eager to connect with more of our wonderful Professional community through this AMA, so take advantage of this opportunity to talk to a true StyleSeat expert by asking questions today through Wednesday, August 14th!
Hi Patty! We’re so excited to have you host an AMA! You’ve had years of experience working alongside professionals at StyleSeat and coaching them to become successful in our marketplace. What tips do you give to Pros who want to grow their business?
Hey Alicia, thanks for reaching out! We know a lot of professionals who come to StyleSeat and use the platform to grow their business. I find that utilizing our growth features like the New Client Connection can be a great driver for new clients and steady business growth. Accept new clients with this feature, keep your StyleSeat profile up to date, and abide by our marketplace rules. We’ll do the rest to keep you high in our search directory, market you across search engines, and send more clients your way!
Using your StyleSeat to complete payments and book appointments will really help you with the visibility and management of your revenue, doing these marketplace rules will also help get you more clients! Setting up your payments on StyleSeat will not only help you manage and receive client payments so you have time for more bookings, but we’ll also be able to organize and keep all your transactions in one place so you can easily track your business and set up your goals. We’ll also ensure clients continue booking with you in the future!
I also recommend looking out for emails from our Lifecycle and Marketing teams and incorporating these with your business! They have great seasonal business practices, and up-to-date product releases that may help you or your clients
I could use your advice! I live in an area with a lot of stylists. I find that competition, especially for new clients is hard. How do I stand out and attract more clients?
Hey Alicia, offering more specialized services to different categories of clients is one way to grow your business. Many clients come to StyleSeat every day in search of a local professional who can help them. The more amazing photos and different looks you have on your profile, the more client traffic and possible bookings you will receive on your page.
Getting all of your clients imported into StyleSeat as well as setting up their recurring appointments will be another great way to have constant bookings and revenue.
Hey Alosa, thanks for reaching out! This is such a great question, we find that keeping up to date with your StyleSeat profile, utilizing our growth features, and offering more specialized services to a wider range of clients is a great way to attract more business. Highlighting and showcasing your amazing work with photos and service descriptions through your profile will help you stand out! Ensuring your profile is complete with your About Me section, correct address, and phone number, will increase your profile status, gain more profile visibility, and attract more clients.
Completing your StyleSeat profile and abiding by our Marketplace Rules will also leave you in great standing with our New Client Connection. I recommend utilizing this feature to its full potential and getting more client bookings your way, let us do your marketing for you! I also recommend sending email marketing campaigns to clients in your area to let them know of your location and the great services you offer, don’t forget to include your booking link so clients can book you directly this away!
Hey Sav! Thank you for asking I’ve had the great opportunity to get to know some of our amazing StyleSeat professionals and hear success stories of what it takes to run a beauty business. I’ve come across Pros who will forever be a part of our StyleSeat family, and who’ve built lasting relationships within our community! One of the more memorable interactions I’ve had with Pros is when I interviewed them about their experiences and how they’ve used StyleSeat to run their business. It’s an honor to hear about some of our Pros’ goals and personal challenges, and how StyleSeat has helped them navigate through these.
It’s always so great when Pros take the time out of their busy days to chat with me and offer insights and feedback that may help our teams build a better experience for them in the future. Having these special interactions with our Pros is one of the best parts of my role and allows us to support them as best as we can
Hi Mic, thanks for reaching out! Many Pros come to StyleSeat to grow their business whether they’re at the start or height of their career. Our New Client Connection is a feature that I recommend all of our Pros should be fully utilizing, especially if you’re looking to grow your business and clientele. This feature is built to expand your reach by marketing your profile in search engines across the internet, Google Ads, and digital and social media marketing to constantly connect you with quality clients in your area.
Our goal for this feature is for us to handle the marketing for you while you build lasting client relationships, increase your revenue, and enjoy a fully booked schedule. Millions of clients come to StyleSeat each month actively seeking services, I recommend taking advantage of this to amplify your profile through New Client Connection and increase your earnings
Hey Sammie, thanks for reaching out out! Becoming a Top Pro is such a great way to attract more quality clients, increase your earnings, and gain more profile visibility. Every month, we assess if you’ve met the following criteria. If you meet the program requirements by the end of each month, you’ll automatically become a Top Pro! Meeting these standards ensures you earn or maintain your Top Pro status.
Our four main Top Pro standards are; Maintaining an overall rating of 4.8 or higher, assuring clients of your best service. Completing 6 or more client bookings per month, assuring clients of your experience. Accepting over 75% of new clients introduced by our New Client Connection program, the more new clients you welcome and provide a great experience, the higher your potential for earnings. Lastly, having few appointment cancellations from your end, while we understand special occasions or emergencies may require changes, minimizing cancellations ensures peace of mind for clients and assures your reliability. A quick note that if you meet the program requirements by the end of every month, you’ll automatically become a Top Pro - no need to apply
I do all the things you list and I only get one to two new clients through the connection sometimes not that. In the beginning it was great but now it’s different since they did an update on the system. I was thinking about just shutting it off
Hi @pfernandez! What is your process or advice if a pro is operating in an area that does not have a demand for the services they provide or the area is oversaturated with pros providing the same service so it makes it difficult to find new clients?
Hey Bam, thanks for reaching out! I’m so sorry to hear about your recent experience with New Client Connections. We updated some of our marketplace rules to continue to ensure the best experience for you and your clients, so I recommend following these as much as possible to continue receiving new client connections. The important rules are to accept or decline a new client appointment within 24 hours, not significantly lowering your new client appointment total amounts, and lastly make sure to complete these new client appointments on your StyleSeat payments.
Here are also some ways to get noticed in Search by clients. Remind new clients to leave you a review. Tag your photos to your services. Fill in your About Me section with details including location, and pinning photos to highlight specific services or seasonal offerings. I hope some of this helps!
Hey Bry, thanks for reaching out! Having your work stand out in your area is so important for getting new clients. Adding great photos of your work, detailed service descriptions, and tagging your photos are great ways for clients to notice you. Adding more specialized services to your menu for a wider range of clients is also another way to grow your business.
I recommend following our marketplace rules as much as possible so we can continue to send you new clients through the New Client Connection feature. The important rules are to accept or decline a new client appointment within 24 hours, not significantly lowering your new client appointment total amounts, and lastly make sure to complete these new client appointments on your StyleSeat payments to remain in good standing.
Some ways to get higher in Search and noticed by clients are to remind new clients to leave you a review, fill in your About Me section with details including location, and pin photos to highlight specific services or seasonal offerings. I hope some of this helps!
Join us for an exclusive AMA with our Customer Success Team Lead, Patty, to get an insight into how the high-value professionals in our community elevate their business!
What’s the most memorable interaction you’ve had with a StyleSeat professional?
Which SS feature do you enjoy sharing with Pros the most to help them grow their business?
How do I become a Top Pro?
I’ve had the great opportunity to get to know some of our amazing StyleSeat professionals and hear success stories of what it takes to run a beauty business. I’ve come across Pros who will forever be a part of our StyleSeat family, and who’ve built lasting relationships within our community! One of the more memorable interactions I’ve had with Pros is when I interviewed them about their experiences and how they’ve used StyleSeat to run their business. It’s an honor to hear about some of our Pros’ goals and personal challenges, and how StyleSeat has helped them navigate through these.
